Q: How do I place an order?
A: E-mail firstname.lastname@example.org, or call us at (800) 825-4625 (if you are prepared with sizes and quantities, we recommend calling to finalize all order details).
Q: What is your turnaround time?
A: Standard turnaround time (by UPS regular ground mail) is 2-3 weeks on stock items, and 3-4 weeks on custom items.
Q: What if I need my apparel quicker?
A: Please call the office or contact your YBA Sales Representative for rush order requests. UPS offers 3-day, 2-day, and overnight options (for an additional charge).
Q: What are your payment terms?
A: Payment is due at the time of the order. If you’re a repeat customer we offer net 30 payment terms. We accept payment by cash, check, or credit card. PO #’s are recommended. To pay an invoice, please call our bookkeepers at (800) 825-4625 x500.
Q: Do you have screen or color set-up charges?
A: We have NO screen or color set-up charges. Aside from the jersey price, your only other cost is shipping.
Q: Can you print or embroider our custom logo?
A: Yes, we can print, heat transfer, or embroider your custom logo on any apparel item. Please email your logo to us in adobe illustrator format. If you don’t have your logo in adobe illustrator, we have independently contracted designers that can help create your logo in illustrator. Cost is billed by the ½ hour. Contact us at (800) 825-4625 for details. Also see the free logo/text tool on our school and company apparel sites.