Frequently Asked Questions

GENERAL FAQ’s

Q:  How do I place an order?

A:  E-mail sales@ybashirts.com, or call us at (800) 825-4625 (if you are prepared with sizes and quantities, we recommend calling to finalize all order details).

Q:  What is your turnaround time?

A:  Standard turnaround time (by UPS regular ground mail) is 2-3 weeks on stock items, and 3-4 weeks on custom items. 

Q:  What if I need my apparel quicker?

A:  Please call the office or contact your YBA Sales Representative for rush order requests. UPS offers 3-day, 2-day, and overnight options (for an additional charge).

Q:  What are your payment terms?

A:  Payment is due at the time of the order. If you’re a repeat customer we offer net 30 payment terms. We accept payment by cash, check, or credit card.  PO #’s are recommended. To pay an invoice, please call our bookkeepers at (800) 825-4625 x500.

Q:  Do you have screen or color set-up charges?

A:  We have NO screen or color set-up charges.  Aside from the jersey price, your only other cost is shipping.

Q:  Can you print or embroider our custom logo?

A:  Yes, we can print, heat transfer, or embroider your custom logo on any apparel item. Please email your logo to us in adobe illustrator format. If you don’t have your logo in adobe illustrator, we have independently contracted designers that can help create your logo in illustrator. Cost is billed by the ½ hour. Contact us at (800) 825-4625 for details. Also see the free logo/text tool on our school and company apparel sites.

SPORTS LEAGUE SPECIFIC FAQ’s

Q:  Do you sell jerseys to individual teams?

A:  As a bulk manufacturer and printer, we do not process team orders.  Our minimum order quantity is 75 items.

Q:  What if I need my jerseys quicker?

A:  Please call the office or contact your YBA Sales Representative for rush order requests. UPS offers 3-day, 2-day, and overnight options (for an additional charge).

Q:  Do you have a minimum order quantity?

A:  As a bulk manufacturer and printer, our minimum order quantity is 75 items.

Q:  What is the difference between “stock” jerseys and “custom/manufactured” jerseys?

A:  Our “stock” jerseys are pre-made and in certain styles and colors. Because these jerseys are mass-produced, they are offered at a discounted price, and with a quicker turnaround.

Our “custom/manufactured” jerseys are custom made based on the style(s) and color(s) of your choosing.

Q:  What are your prices?

A:  As a bulk manufacturer and supplier, we have price breaks at various quantities (75, 150, 300, 1,000, 5,000, 10,000, etc). Other costs are based on the style of jersey (or other apparel), and amount of screen print (logo front, # back, etc.).  Please call or e-mail for immediate price quotes.

Q:  What size(s) are your jerseys?

A:  See individual jersey pages for exact sizing specifications. Generally, reversible jerseys fit one size smaller than t-shirts. We recommend ‘sizing-up’ wherever possible.

Q:  What color(s) of jerseys do you have?

A:  Please see our website for style and color options, or call us at (800) 825-4625.

Q:  How many #’s do you print on the jerseys?

A:  Total #’s depend on the quantity being ordered. We primarily use 12 standard #’s, however for large leagues we can print up to 15. Please call or email with questions.

Q:  What if you don’t have the exact color(s) I want?

A:  We recommend you go with a neutral jersey color (for example our “stock” black/white), and personalize your specific colors into the screen print (for example, if you want green/white jerseys and they are not available, we recommend you ordering black/white with a green colored screen print).

Q:  Can you print our logo on the jerseys?

A:  Yes, we can print your custom logo on the jerseys/uniforms; just send us your logo in Adobe Illustrator format.

Q:  What if I don’t have a logo?

A:  We have some generic ‘logo templates’ for you to choose from.  After your order is placed we will assist you in finalizing a logo.

Q:  Do you sell Coaches shirts, hats, & other apparel items?

A:  Yes, we have a complete catalog of apparel items that can be printed or embroidered.